Key Measures

Business models are an aggregated, articulating collection of processes.  Most companies tend to focus on process output measures--EBITDA, for example.  However, there are input and process metrics that telescope output expectations. It is also common that data typically tracked by business is unbalanced--too much detail is tracked for some processes, while too little or no data is tracked for other critical processes.  Additionally, there may be "hidden" messages awaiting discovery in existing data. We can help you identify, align, stratify, track and communicate the right metrics to get a jump on corrective action before encountering a costly surprise.

Link to..... Quality in Action Perspective: Measuring Customer Delivery

Voice of the Client

“We measured lots of things in our complex business model—too many things.  We learned that some of our measures contradict each other.  (John) facilitated our endeavors to reengineer our metrics and dashboards.  Now our measures are aligned and it is much easier to manage the company.” CEO, Freight Logistics Services “We needed to centralize our procurement process to capitalize on bulk supply pricing.  Doing it correctly regarded mining legacy data to understand our margins and best sellers.  (John) distilled the data down to something simple and useful—including graphics--that doubled as a change management tool.” Supply Chain Leader, New Home Construction Component Installer "(John) distilled a mountain of convoluted legacy data into a concise, cogent message against which we could execute an inventory reduction plan." COO, Decorative Home Accessories Importer