Process Improvement

The same processes that got you started may not be the same processes that sustain your growth. Efficient, scalable, and robust processes are the foundation for predictable execution and growth. What is the difference between a value added, value enabling and non-value added process step? Did you know that most process steps in business models are non-value added? That means they do nothing to delight customers or make money. Your employees are experts in the way things really work in the business model--and they have great ideas for how to improve their processes. Whether using a Six Sigma approach, or something more basic, we can show you how to design and improve processes to delight customers, cut costs, and satisfy employees.

Links to..... Quality in Action Case Study: In Search of Root Cause Quality in Action Case Study: Cycle Time & the Drive-Through Customer

Voice of the Client

“(John) introduced us to quick hitting techniques to identify and capitalize on low hanging fruit, as well as Six Sigma for finding the answers to more elusive challenges. Both changed the way we think and execute.” CEO, Medical Device & Supply Manufacturer "Compliance is the cornerstone of our business model.  (John) built our surveys, analyutical templates, and communications tools.  Our tool chest is particualryy useful for discussions with regulatory surveys.  We don't think anyone in our industry has a bette package." Chief Compliance Officer, Healthcare Provider “(John) coached us through an ambitious Six Sigma project that produced enlightening results, including product line profitability and spoilage root causes.” CFO, Floral Grower and Distributor